EternaLabs is committed to protecting your privacy and handling all information responsibly. This policy explains what information we collect, how it is used, and how it is protected.
Information We Collect
We collect only the information necessary to process orders and operate our website, including:
- Name
- Email address
- Billing and shipping address
- Payment details (processed securely through third-party providers)
- Order history
How Your Information Is Used
We use your information to:
- Process and fulfill orders
- Communicate order updates
- Provide customer support
- Improve website functionality
- Maintain security and prevent fraud
We do not sell, rent, or trade customer information.
Third-Party Services
EternaLabs may share necessary information with trusted third-party providers who support our operations, such as:
- Payment processors
- Shipping carriers
- Website hosting platforms
- Fraud-prevention tools
These partners are required to protect your information and use it only for the services they provide.
Data Security
We use industry-standard security measures to protect your information, including encrypted connections, secure servers, and PCI-compliant payment gateways.
Cookies & Website Analytics
Our website may use cookies or analytics tools to improve functionality and user experience. Cookies do not store personal payment information.
Customer Rights
You may request:
- Access to the information we hold
- Correction of inaccurate information
- Deletion of your customer data
Requests can be submitted through our contact page.
Policy Updates
This Privacy Policy may be updated periodically. Continued use of the website indicates acceptance of any changes.