EternaLabs ships all orders via FedEx 2-Day service.
Processing
Orders are processed within 1–3 business days. Orders placed after 2:00 PM MST may begin processing the next business day.
Shipping & Tracking
All shipments include tracking once dispatched. Delivery times are estimates and may be affected by carrier delays or weather. Tracking information is emailed once your order ships. Customers are responsible for monitoring delivery updates.
Address Accuracy
Customers are responsible for providing correct shipping information. Orders shipped to incorrect addresses cannot be refunded. Returned packages may be reshipped at the customer’s expense.
Lost or Damaged Packages
If a package is lost or damaged in transit, contact us within 7 days of the recorded delivery date. We cannot replace or refund packages marked as “delivered” by FedEx but reported missing afterward.
Restrictions
We ship only within the United States. We do not ship internationally or to freight-forwarding services.